support@elumene.com
sales@elumene.com
Send your queries to support@elumene.com. We strive to respond within 24 hours on business days.
Phone
+1(877) 288-6621
Call us at (877) 288-6621 for immediate assistance. Our support lines are open Monday to Friday, from 9 AM to 7 PM.
Office
Address:
27 Trinity Place Suite 202, New York, NY 10006
Frequently asked question
Product Information
We offer a variety of lighting fixtures including pendant lights, wall sconces, chandeliers, floor lamps, and outdoor lighting.
Yes, many of our lighting fixtures are compatible with popular smart home systems like Alexa, Google Home, and Apple HomeKit.
Yes, most of our lighting fixtures are designed to be energy-efficient and come with LED options.
Yes, we offer customization options for color and finish on select products. Please contact our customer service for more details.
Some of our lighting fixtures include bulbs, while others do not. Please check the product details for specific information.
Sales & Ordering
You can place an order directly on our website by selecting your desired product, adding it to your cart, and proceeding to checkout.
Yes, you can cancel or modify your order within 24 hours of placing it. Please contact our customer service team for assistance.
Yes, we offer discounts on bulk purchases. Please contact our sales team for more information.
Currently, we operate exclusively online. However, we provide detailed product images and descriptions to help you make an informed decision.
Yes, once your order is shipped, you will receive a tracking number via email to monitor its status.
Delivery & Shipping
We offer standard and expedited shipping options. Shipping costs and delivery times vary based on your location and chosen shipping method.
Yes, we ship our products internationally. Shipping fees and delivery times will vary depending on the destination.
Orders are typically processed within 1-3 business days. Delivery times depend on the shipping method selected at checkout.
If your order arrives damaged, please contact our customer service team within 48 hours of receipt to arrange for a replacement or refund.
You can change the shipping address within 24 hours of placing the order. Please contact our customer service team for assistance.
Warranty & Returns
We offer a 30-day return policy on all our products. Items must be returned in their original condition and packaging. Please contact customer service for a return authorization.
Yes, all our lighting fixtures come with a one-year warranty against manufacturing defects.
To file a warranty claim, please contact our customer service team with your order details and a description of the issue.
Customized products are non-returnable unless they arrive damaged or defective. Please contact our customer service team for assistance.
Our warranty covers manufacturing defects in materials and workmanship under normal use conditions.
Installation & Maintenance
Yes, all our lighting fixtures come with detailed installation instructions. You can also find installation guides on our website.
We do not offer installation services, but we recommend hiring a licensed electrician for the installation of our lighting fixtures.
For general maintenance, dust your fixtures regularly and use a damp cloth for cleaning. Avoid using harsh chemicals or abrasives.
No, our indoor lighting fixtures are not designed for outdoor use. We have a specific range of outdoor lighting fixtures suitable for external environments.
Most of our fixtures have easy-to-access bulb replacements. Refer to the product manual for specific instructions.
Company & Contact
Elumene is based in New York, USA
You can reach our customer service team via email at support@elumene.com or by calling +1 (877) 288-6621
Yes, we offer virtual design consultations to help you choose the right lighting for your space. Contact us to schedule an appointment.
We strive to make our products as eco-friendly as possible by using energy-efficient LED technology and sustainable materials.
Yes, you can request a digital product catalog by contacting our customer service team.
